DIIA Export to Guatemala — Developing Digital Public Services
Support for the Government of Guatemala in developing digital public services: a readiness assessment, strategic recommendations and the concept of a citizen-oriented mobile application.
Funding ![[object Object]](//images.ctfassets.net/ymxt0u8ddakq/RWFAOCUrCxy2VwBqBzYds/3b2df5f42508849511b1222dba2d7904/usaid.png)
![[object Object]](http://images.ctfassets.net/ymxt0u8ddakq/RWFAOCUrCxy2VwBqBzYds/3b2df5f42508849511b1222dba2d7904/usaid.png)
Scale
International
Project goals:
- Comprehensive assessment of the current state of public service delivery and engagement of key stakeholders.
- Development of strategic recommendations and a digital transformation roadmap.
- Defining a digital transformation vision focused on accessibility and state-citizen interaction.
- Conceptual design and validation of a user-oriented approach to service modernization.
About the project:
The project was implemented in support of the Republic of Guatemala as part of the international promotion of Ukraine's experience in the digital transformation of public services. The team conducted a comprehensive assessment of the current state of public service delivery, identified priorities for digitalization and developed a conceptual vision for a user-oriented mobile application.